Returns Policy

While we hope that you are delighted with your order, if you are not entirely satisfied with your order, you may return your item(s) within 14 days of purchase for either a refund or an exchange. Please note that sale items can only be exchanged or returned for a credit note. 

Eligibility for Returns:

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging.

Return Process:

Please email us at hello@onesta.uk to notify us of the return. We recommend using tracked postage as we cannot be responsible for items lost in transit. Send your return to: 

Onesta Ltd,

4 Clos Penyfai,

Llanelli, Carmarthenshire,

South Wales, SA15 4EJ.

In the event that a replacement for an exchange is unavailable, you'll have the option to receive either a credit note or a refund to your original payment method, corresponding to the item's value at the time of purchase.

Finding Your Perfect Fit:

We know that it’s not always easy to find the right size when shopping online or trying out a new brand. If you need assistance, our Customer Care team is here to help. 

Faulty Goods:

While we meticulously inspect every purchase, mistakes can happen. If you receive an incorrect or faulty order, please email us at hello@onesta.uk within 7 days, and we'll rectify the issue. Items returned as faulty will undergo inspection upon receipt. We do not accept items deemed to have undergone fair wear and tear as faulty. Additionally, we cannot assume responsibility for garments damaged due to improper washing methods or intentional damage.

Refunds:

Please allow 2-3 days for refund to be processed. Your Bank may take 3-7 working days for your refund to show in your account. Please note, we reserve the right to refuse any returns that do not meet the above conditions.

Return Costs:

We do not cover return costs, and initial shipping fees are non-refundable. However, shipping for exchanged items is complimentary. 

We hope you love your garment and won't need to return it, but if you do, we're here to make the process as smooth as possible!